Fresh Mart will refund and/or exchange your item if you are dissatisfied (i.e. expired food). Please try to contact the number through whatsapp/ viber with photos of the products should you wish to return. You must ship the item back unopened. Return shipping should initially be covered by you; however, can be reimbursed if you received a product otherwise stated in your order a faulty product.
We will inform you of receiving address once the return is approved. We recommend that you consider using a track able shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
When you decide to cancel your subscription, your current subscription plan will still be in effect but you will not be billed for the next period.
Subscription cancellations must be made at least 10 days prior to your subscription renewal date. Please note you can only cancel the following charge (e.g. If you're currently in a monthly subscription, we can only cancel the next monthly charges but not the current one.) If you complete the cancellation outside the 10-day grace period, the cancellation will go into effect immediately BUT you will still be billed for and receive the following months items from your subscription. There are no cancellation fees.
Unfortunately, we do not offer partial/prorated refunds. To cancel your subscription, please contact us immediately.